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System Supplier Make a Difference?

Does your system supplier make a difference? When you need a custom-engineered solution to meet your objectives for ingredient batching, material weighing, process control, process automation, bulk bag filling or unloading, etc., the choices you make based on what the available suppliers bring to the project for you… can make all the difference in the world. Preaching sales platitudes is easy, but promising and delivering is a different story.

Working with Sterling Systems & Controls, Inc.

Even before the sale of your custom-engineered system, a Project Manager has already been assigned to your proposed system. This individual is a senior engineer with more than 20 years of experience in engineering, coordinating, and managing projects for Sterling Systems & Controls customers.

Sterling Systems & Controls has strict procedures to ensure the best possible customer experience in the custom-engineered systems provided. Projects are typically handled as follows:

  • Once a customer requests a proposal, the Technical Regional Sales Manager works directly with the Project Manager to coordinate the concept and cost estimate.
  • If Sterling Systems & Controls is selected to supply the solution, an internal kickoff meeting is held between the Technical Regional Sales Manager, Project Manager, and subordinate staff.
  • A formal “Approval Package” is prepared in detail and submitted to the customer, including, but not limited to, a Detailed Equipment List, Detailed Equipment Layouts (3D), Sequence of Operation, Control Panel Front Layouts with dimensions, Control Input and output List, Electrical Drawings, Interconnection Wiring Diagram, and Recommended Spare Parts List.
  • The Approval Package is presented to the customer for review and approval.
  • After approval, components are ordered, mechanical and electrical fabrication begins, and in-house equipment assembly follows.
  • Software and Control Panel testing is completed before shipment (the customer can attend).
  • Field Commissioning & Testing of Equipment at the customer site is completed with the Project Manager attending.
  • Optional service estimates are available if the Project Manager needs to be on-site during the mechanical installation (completed by others).
  • After the equipment is commissioned, “As-Built” documents are provided.

24/7 SERVICE & SUPPORT
Sterling Systems & Controls doesn’t leave you hanging; no annual contracts are required. If you call for service or technical support because of some problem you are experiencing, the Sterling Systems & Controls focus is getting the customer back up and running as quickly as possible. To best service customers, we ensure they can report any problem and are available to work on it at any time of day, any day of the week, 24/7. Other suppliers may require annual contracts and/or a PO before they will even speak with you, which puts their needs ahead of yours. Not at Sterling Systems & Controls; getting the problem solved and customer production back up and running is the first priority.