Parts & Service
Parts
We know you need to minimize downtime. This is why we always recommend purchasing critical spare parts and components with your new process controls, ingredient batching systems, bulk bag handling systems, and other equipment from us. We urge you to take advantage of these opportunities so that you have critical spares on hand if they are ever needed. But if you require spare components, Sterling Systems & Controls, Inc. can provide prompt analysis and response, including expedited delivery.
The critical parts lists for your Sterling Systems & Controls equipment and systems should be available within your Instruction Manual and other documentation provided with our systems. If you can’t find your manual or identify the part required, don’t hesitate to get in touch with us and provide the equipment system project number, 14-23-1234, as an example, as well as the item description and any part number that might be on the component requiring replacement.
Services
Sterling Systems & Controls, Inc. supports what we engineer and manufacture with second-to-none 24/7 After-Sales Support Services. While annual service contracts may be available, no annual service contract or upfront PO is required for support service. Our After-Hours Emergency Service phone number is 1-877-794-1044 for The United States and Canada.
Process Optimization & Training
Our field service and on-site audits can assist you in your continuous improvement efforts and your quest for operations excellence. Whether you are just considering making changes to improve product safety, consistency, accuracy, or overall efficiency and profitability, or you’ve had your equipment for six months or 30 years, our process control/automation and material handling/processing experts are here for you. Call on us for
custom-engineered Process Optimization solutions for replacement parts and remote or on-site service of our equipment and systems.
Additionally, our process and equipment experts offer on-site training for your team to ensure the effective and efficient operation of your Sterling Systems & Controls equipment and systems. Whether you have a team of experienced personnel or new hires, we can help get them up to speed on our custom-engineered solutions. Our technical sales, engineers, and service technicians will work with you and your team to ensure you get the most out of your experience with Sterling Systems & Controls.